Refund policy
At Story Stands, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date your order is delivered.
If you’re not satisfied with your purchase for any reason, you may return it within 30 days for a full refund.
How to Start a Return
To initiate a return, please contact us at:
Include your order number and the reason for your return in the email. Our support team will respond with instructions and provide a prepaid return shipping label.
Return Process
-
Contact us within 30 days of delivery.
-
We will email you a prepaid return label.
-
Securely pack the item in its original packaging (if available).
-
Ship the item back using the provided label.
Inspection & Refund
Once your return is received, our team will inspect the package to ensure the item is in its original condition.
After inspection is completed and approved, we will initiate a full refund to your original payment method. Please allow several business days for the refund to reflect in your account, depending on your bank or payment provider.